Avoiding Violence
This test assesses your ability to handle conflicts, de-escalate tense situations, and promote a safe, respectful trucking environment. Knowing how to stay calm under pressure and resolve disputes professionally is essential for maintaining a smooth and secure experience for all drivers.
Topics Covered:
- Recognizing signs of escalating conflict
- Effective communication and de-escalation techniques
- Handling road rage and aggressive behavior
- Personal safety strategies at truck stops and rest areas
- Reporting incidents and following proper procedures
Passing this test demonstrates your ability to navigate challenging situations with professionalism, ensuring a safer environment for yourself and fellow truckers.